Chatbots are dead

Just to revisit this old piece about the demise of chatbots: How This Founder Realized the Tech Trend He’d Built His Company on Was All Hype

“Chatbots are dead,” he tells Inc. “I’m not even sure if we can say ‘chatbots are dead,’ because I don’t even know if they were ever alive.”

Let’s just say that rumours of chatbots’ death are hugely exaggerated. We are in a slump but have no doubt that real applications will continue to trickle out.

Digit removed the balance number that was displayed at the top of the app, forcing users to make a query to find out how much money they had. To Bloch’s dismayed surprise, users absolutely hated this.

This is a terrible and dogmatic decision that should have informed product development immediately. Digit seems like a fine service and having some kind of chat/messaging based channel associated with it could make sense, but making sure that it contains the right information and call to actions is of course not at all trivial.

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.