Matthaus’s reckons on enterprise AI

Matthaus is an investor in Rasa NLU and one of the sharpest persons I know in this area. It is always a pleasure to get a peek in his mind, like here: How four of my bets on Rasa have evolved – or why the enterprise AI market is still underserved I get a lot of […]

The Business Messenger by Intercom

We have yet to try the Intercom messenger platform or see it in the wild for that matter but  it makes a lot of sense for a messaging company. The only thing is that people are getting annoyed already by every website popping up a notification and calling it the new clippy. someone called this […]

What will Facebook’s reshuffle mean for Messenger?

Some mildly interesting things to read in: Facebook is making its biggest executive shuffle in company history David Marcus, the head of Facebook’s standalone messaging app, Messenger, is leaving that role but staying at the company. He’s moving over to run a new team exploring blockchain technology. Maybe he has just like become disillusioned about […]

Wire launches Wire Red

Wire Wants To Be Your Emergency Messaging Tool If You Get Hacked To give companies a way to stay in touch during this digital havoc, Wire is rolling out what it calls Wire Red—designed to help companies preconfigure ways for teams to stay in touch through the platform when ordinary channels are out of commission. […]

Alexa will soon gain a memory

Alexa will soon gain a memory, converse more naturally, and automatically launch skills With the memory update, arriving soon to U.S. users, Alexa will be able to remember any information you ask her to, and retrieve it later. In addition, Alexa will soon be able to have more natural conversations with users, thanks to something […]

Facebook’s Virtual Assistant M is dead, so are Chatbots

Another older piece about how chatbots are dead just because Facebook pulled the plug on its M service which had never launched in the first place: Facebook’s Virtual Assistant M is dead, so are Chatbots Last spring, M’s leaders admitted the problems they were trying to solve were more difficult than they’d initially realized. Let’s say this […]

Chatbots are dead

Just to revisit this old piece about the demise of chatbots: How This Founder Realized the Tech Trend He’d Built His Company on Was All Hype “Chatbots are dead,” he tells Inc. “I’m not even sure if we can say ‘chatbots are dead,’ because I don’t even know if they were ever alive.” Let’s just say […]

Chatbots: What Happened?

A decent post-mortem of the chatbot hype, with some great examples, but ultimately a somewhat too limited view for so broad a trend: Chatbots: What Happened? A lot of work goes into designing and building even a simple app, be it native or web. With a bot, a lot of that complexity disappears — from user interaction […]

Android’s Messaging Strategy

The history of missed opportunities for Google when it comes to messaging is long and tragic. Stunning then that they are giving up on mobile and betting everything on RCS the Verge writes. If you’re still trying to wrap your head around the idea that Google won’t have a standalone consumer chat app, well, so […]

Alexa Is a Revelation for the Blind

A personal story by Ian Bogost about how voice user interfaces can be literally life-changing for people who have been left behind by technological progress. I let the idea roll around in my head and realize what I’ve gotten wrong. I was thinking of the Echo as a tool for exchanging information. That explains why […]

Conversations in the Design in Tech Report

Nice that this year’s design in tech report feels that conversational experience design is worth talking about. Better yet, the principles of conversation say that you should talk to some of these systems. These are just very general notes about the phenomenon but despite the current misgivings we can say that things are still going […]

Facebook shutting down M

Let’s just say that it’s not at all unexpected that Facebook has shut down M. The extremely limited use cases and geographical coverage of the early demos were just going to be impossible to scale up to any larger audience. We can see that most of these broader assistants have either folded or pivoted. It seems […]

Spotify set to announce voice system

So it looks like Spotify is going to announce a bunch of stuff on April 24th, probably focused on voice control. The question here is how it will fit into the existing ecosystems. Most of the major voice boxes have their own catalogues of music, so it’s hard to see what Spotify can add there. […]

Emerce Tech Live: Conversational Interfaces

Unfortunately no video, but ample photographs of Alper’s presentation about the organizational aspects of conversational interfaces at Emerce Tech Live in Amsterdam on May 30th, 2017. Flickr Flickr A post shared by Alper Cugun (@alper) on May 30, 2017 at 1:56am PDT Now on stage @alper on conv interfaces. The good and bad. The power […]

Ignite Berlin: The UX of Messaging and Chatbots

A video recording of an Ignite talk by Alper in Berlin on September 12th, 2016 during Mozilla’s View Source conference. This talk focuses more on the UX aspects of conversational interfaces and how they will change existing app and web development. \ You can read the description of his talk.

Hy! Leaders Day

We participated in debates during a technology leadership day organized by Hy! on August 31st, 2016. We also gave a presentation about conversational interfaces and AI to Fontem Ventures.

Interaction16: Conversations Are the New Interfaces

A video recording of the first talk on the topic by Alper on March 3rd 2016 in Helsinki at one of the most important design conferences in the world Interaction16. This talk contains a live demo of own work and it outlines and describes the category. Alper Cugun: Conversations are the new Interfaces from Interaction […]